SUMMARY
The following article provides information on Legacy's Standard and Extended compressor warranties.

SYMPTOMS
I have a 4 year extended warranty on my Copeland compressor. What are the procedures for warranty return?

RESOLUTION
STANDARD Compressor Coverage: Legacy offers both standard and optional extended compressor warranties on most models of chillers.

STANDARD Compressor coverage details:

1. Standard Copeland Scroll Compressor coverage: All Copeland Scroll compressors are warranted for 18 MONTHS from date of manufacture at Copeland. Should a compressor of this type fail within the Copeland warranty period, warranty exchange for the compressor must be processed through your local authorized Copeland reseller. CUSTOMERS DO NOT NEED TO CALL LEGACY FOR COMPRESSOR EXCHANGE . Legacy recommends that you contact your local Copeland reseller with the compressor Model and Serial number. Once valid coverage is confirmed, most likely your reseller will require payment for the replacement compressor. Upon return of the defective compressor the reseller will provide a refund. In some cases your local Copeland reseller may charge services fees for freight and other service in relation to a compressor exchange. Legacy does not cover such charges as part of our Limited warranty.

2. Standard Copeland SEMI-HERMETIC Compressor coverage: All Copeland Semi-Hermetic compressors are warranted for 12 MONTHS from date of manufacture at Copeland. Should a compressor of this type fail within the Copeland warranty period, warranty exchange for the compressor must be processed through your local authorized Copeland reseller. DO NOT CALL LEGACY FOR COMPRESSOR EXCHANGE. Legacy recommends that you contact your local Copeland reseller with the compressor Model and Serial number. Once valid coverage is confirmed, most likely your reseller will require payment for the replacement compressor. Upon return of the defective compressor the reseller will provide a refund. In some cases your local Copeland reseller may charge services fees for freight and other service in relation to a compressor exchange. Legacy does not cover such charges as part of our Limited warranty.

OPTIONAL FOUR YEAR EXTENDED Compressor Warranty Procedure:

General Statement: Extended compressor warranty coverage obligates Legacy Chiller Systems, Inc. to exchange, (FOB) the factory, the compressor with a comparable compressor with equal capacity. Legacy Chiller Systems, Inc. assumes no responsibility for accessories, labor, or freight to or from the factory. Legacy Chiller Systems, Inc. reserves the right to replace in warranty defective parts from its factory. Any unauthorized substitutions of Legacy Factory parts voids the Optional Extended Compressor Warranty. Optional Extended Compressor Warranties must be purchased prior to shipment. Pricing is available within the On-Line Quote Wizard system or through your Legacy Sales representative.


OPTIONAL EXTENDED Compressor Warranty Procedure Details:

1. All extended warranty compressors are processed through the Legacy Factory.

2. To receive an OEM replacement compressor, a PO for the list price of the compressor is to be issued to Legacy. Legacy will produce a billing or VISA / MASTERCARD charge for the cost of the compressor plus freight.

3. Copeland Scroll compressors: The original Copeland nomenclature sticker from the compressor body must be returned to Legacy within 30 DAYS of the replacement compressor shipment to receive credit.

4. Copeland Semi-Hermetic compressors: Must be returned to the factory within 30 DAYS replacement compressor shipment to receive credit. Return compressors are to be shipped pre-paid.

5. Any questions pertaining to Extended Compressors Warranties are to be directed to Legacy Customer Service.

IMPORTANT: If your chiller is still within a labor allowance warranty period, you MUST contact Legacy for a labor allowance PO BEFORE starting work. Failure to do so will result in forfeit of labor allowance coverage for the compressor replacement.