Warranty Claim Form

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Legacy recommends taking photos. Submitting digital photos can speed claim processing significantly.

Legacy Customers needing reimbursement for a replacement part, labor claim (or both) should take the following steps provided the Legacy Product is covered under Legacy’s Limited Manufactures Warranty:

1. Download a claim form using the link below and print a copy.

2. Make a note of the products Model and Serial numbers printed on the chillers nomenclature sticker or HMI touch screen display.

3. Contact Legacy Chiller Systems at 877-988-5464 and be prepared to provide the following information:

A. Product Model and Serial numbers.

B. A description of what happened resulting in a claim request.

Towards the end of the call, your Legacy representative will provide you with a Case#. The Case number, as well as all addition information requested on the claim form, must to be submitted with supporting documentation within 30 days of the case creation date.



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